Returns and the 60-night guarantee
Use it for sixty nights. If you do not want to keep it, we pay the return postage and refund you in full.
How to start a return
Call (888) 402-7731 (Mon–Fri, 8am–6pm Central) or email help@emberly.com with your order number. We email you a prepaid return label the same business day. Print it, or ask us to mail a printed label to your home.
What you get back
The full purchase price, including any shipping you paid. There is no restocking fee and no deduction for normal use — the wrap is meant to be used during the trial.
When the refund arrives
We refund within 3 business days of the parcel reaching our warehouse. Your bank usually posts it within another 3 to 5 days.
Damaged or faulty wraps
Every wrap carries a one-year warranty against defects. If yours stops warming or the button stops responding, call us and we replace it. You do not need the original box.
No subscription to cancel
Emberly does not sell memberships or recurring plans, so there is nothing to cancel alongside a return.
Emberly Comfort products are wellness and comfort products. They are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, a replacement joint, an implanted device, or are pregnant, talk to your doctor before use.